Shipping policy

Thank you for shopping with us! We’re excited to help you care for your furry friends. Please review our shipping policy below:

USA Shipping - Paused

Aug 29 Update: Temporary pause on all USA orders due to the stoppage of U.S. de minimis exemption for low-value, duty-free imports, requiring applicable duties on packages under $800 entering the country.

Due to the increased costs from tariffs, administrative burden, and parcel logistics, we have decided to put a hold on all USA orders until the situation subsides.

We appreciate your understanding and support on this matter.

📦 Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 12:00 PM will begin processing the next business day.
  • You will receive a confirmation email with tracking information once your order ships

🚚 Shipping Rates & Delivery Times

We offer the following shipping options:

Method

Estimated

(Business Day)

Cost

Standard Shipping

3–7 

Calculated at checkout

Free on orders $70 CAD

Expedited Shipping

2–3 

Calculated at checkout

Overnight Shipping

1 

Calculated at checkout

Note: Delivery times are estimates and may vary depending on location and seasonal demand.

🌍 Shipping Locations

We currently ship to:

  • Canada 
  • Temporary Pause - All 50 U.S. states (additional fees may apply)

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

📦 Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

❗ Delays or Shipping Issues

While we do our best to ensure timely delivery, we are not responsible for:

  • Delays due to carrier issues, weather, or holidays
  • Incorrect shipping addresses provided by the customer
  • Unclaimed packages

If your order is significantly delayed or lost, please contact us at peppercopets@gmail.com with your order number.